The management team at A&M Homecare believe in full transparency. We believe that any prospective new clients or families will trust the judgment of an objective regulatory body more than a few well-chosen words from us. Below you will find a summary of each section of the inspection. If you click the links you will be able to read the full remarks for each section.
Safety First
People spoke positively of the staff team that supported them. One person told us, “They are excellent. I think they are friendly, and they are always cheerful and happy, they make you feel that way as well. Their smile helps me have a smile.”
The provider followed safe recruitment procedures. Pre-employment checks were completed to ensure new staff were suitable and of good character to work with people. Using medicines safely…[]
Effectiveness
People spoke positively of the staff team that supported them. One person told us, “They are excellent. I think they are friendly, and they are always cheerful and happy, they make you feel that way as well. Their smile helps me have a smile.”
The provider followed safe recruitment procedures. Pre-employment checks were completed to ensure new staff were suitable and of good character to work with people. Using medicines safely…[]
Care
People’s needs were assessed prior to them using the service to ensure their needs and preferences could be met.
Both people, and their relatives, where appropriate, were involved in the assessment process to ensure this fully recognised people’s diverse needs and choices.
Where people had complex medical conditions, the registered manager liaised with other healthcare professionals to develop the person’s care plan and ensure the care provided was based on best practice and advice…[]
Responsiveness
People told us they felt staff knew what they were doing and were suitably trained to meet their needs. One person said, “They know what they are doing. They seem well trained and if anything is tricky [registered manager], puts them right.” A relative told us the registered manager had worked with new staff who as a result of their training had become “fantastic”.
When staff had concerns about people’s health or wellbeing, they reported this to the registered manager and access to medical care was organised as required…[]
Leadership and Management
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Engaging and involving people using the service, the public and staff, fully considering their equality characteristics.
People spoke positively of the service and felt their needs were met. One person told us, A&M are like a new life for me. [Registered manager] is brilliant….they are so loving and caring.” [Registered manager] goes over and above what is expected.”
One relative told us, “A&M are very reliable,
Contact Victoria
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