Instead of “taking our word” for it that our home care service is going to impact your lives positively, I wanted to you to hear from other real customers why the decision you’re about to make is a good one.
Victoria Moulton
Manager
THANKS TO OUR CUSTOMERS
This list of testimonials has been created from submitted feedback and from our recent report. It will continue to grow and be updated. Personal names have been withheld where appropriate but of course can be independently verified by the Quality Care Commission.
What OUR CUSTOMERS SAY
Hi Vicky
I would like to say a big thanks to you and your wonderful staff for all their care and dedication. The care for my friend has increased over the time she has been with you and I am so happy with the efficiency and reliability provided when her needs change. I feel we have built up a good trust between us and I am comfortable discussing her needs with you and your staff, who always listen. This results in the management of her day to day care given with cheerfulness, caring and understanding of her needs. (Muriel) enjoys the carers coming into her, she feels comfortable and settled, it has made a huge difference to her life.
I have recommended your company without any hesitation and will continue to do so, again thank you.
Kind Regards
Margaret
“What You A&M care agency is the best agency we have used by far for our sister who is profoundly brain damaged and needs 24 hour care which half is provided by this agency the staff are fantastic with her they love and care for her like she was there own without these fantastic carers we wouldnt be able to have her at home they always go above and beyond with anything that they do for her they are very trust worthy honest and above all very very caring brilliant people xx thank you very much to each and every single one of them”
Denise Docherty
When I first encountered your agency. I was very surprised by the care offered. You were so open to discussion and inclusivity. I have had several health issues and you have always been thoughtful and ready to adjust times according to my needs. Thank you so much for being there for me.
With every best wish
Anne Félix
I feel safe and secure with them,
“It’s all done carefully there is no rough handling, they never rush me.
Customer – CQC report
“They have all become regulars, they are generally reliable for time keeping, we’ve had no distress, if they are a bit late, they always let us know, they have never missed a visit.”
Customer – CQC report
“They are excellent. I think they are friendly, and they are always cheerful and happy, they make you feel that way as well. Their smile helps me have a smile.”
Customer – CQC report
“They know what they are doing. They seem well trained and if anything is tricky Victoria, puts them right.” “fantastic”.
Customer – CQC report
“They serve meals and they are nicely done and simple stuff…They do me just enough and it’s served nicely, and they tidy up after.”
Customer – CQC report
“They are a lovely bunch and they look after me very well.”
Customer – CQC report
“They let me know straight away if something needs attention. If [Name] needs things they check with me on it all and they get the doctor out if they are needed.”
Relative – CQC report
“It was all agreeable and we were very involved…. They’ve done more than they should.. they listen to how I like things.”
Customer – CQC report
“There is a care plan. They came and agreed the plan with us, and it suits us well.”
Relative – CQC report
“I’ve needed odd extra things doing by them (which were done)… and they know how to make me feel good.”
Customer – CQC report
“They help me to get washed dressed and have my breakfast and tablets, it’s all done with dignity and privacy and they chat as they help.”
Customer – CQC report
“Staff are polite and respectful and don’t get impatient when [Name withheld] takes a while with things.”
Relative – CQC report
“Communication with staff is good. They make notes and we have a communications book and we both read each other notes.”
Relative – CQC report
“They are so nice, [Name] loves them to pieces. [Staff name] is one of the best, they have bonded with them.”
Relative – CQC report
“A&M are very reliable… and we are very happy with the call times and they do check up on things a lot. They have been very good.”
Relative – CQC report